Delivery

Delivery to Europe

Orders from Orders to Cost
€0.00 €50.00 €15.00
€50.01 €150.00 €20.00
€150.01 and over €30.00

We aim to deliver all European orders within 2 weeks

Delivery Charges to the UK

Service Order Value Cost No Personalised Items In Order Personalised Items In Order*
Standard 

Under €75 €7.50 Within 2 weeks Within 2 weeks
Standard 

Over €75 FREE Within 2 weeks Within 2 weeks
Express 
(Mainland UK only)
All €7.95 Next day 
(if ordered by noon, Mon-Thu)
Service unavailable

International Delivery Charges

Orders from Orders to USA/Canada Rest of World
€0.00 €50.00 €20.00 €35.00
€50.01 €150.00 €20.00 €50.00
€150.01 and over €20.00 €70.00

We aim to deliver all International orders within 2 weeks

Despatch & Delivery

- Parcel tracking information will be sent via email on despatch of your order. 
- A signature is required upon receipt of your order.
- If you're not in, your order will be left with a neighbour or held at your local delivery office. A card will be left to let you know that an attempt to deliver has been made.
- Orders that contain both personalised and non-personalised items will be sent in two despatches, to ensure non-personalised items are despatched within 1 week.

Delivery Restrictions

- We are unable to deliver to PO Box addresses.
- We are currently unable to deliver to US Armed Forces posted overseas.
- Deliveries to the Scottish Highlands & Islands, the Isle of Wight, the Isle of Man, the Channel Islands and Northern Ireland may take a little longer

Express Delivery

- Express orders are only available on orders delivered to the UK
- Express orders placed by 2pm Monday to Thursday will be delivered the next day.
- Express orders placed after 2pm on Thursday will be delivered the following working day (Monday for orders placed on Thursday afternoon/Friday morning, Tuesday for orders placed on Friday afternoon, Saturday or Sunday).
- Express delivery is not available during Sale

 

Order Cancellations

Personalised Items In Order

- All personalised orders are considered final at the point of order placement. 
- Please ensure that you take extra care when entering any names or messages into our website as we are unable to offer refunds or replacements for personalised items. 
- All personalised products (including those ordered without script) are made to order and will therefore be subject to the delivery estimate above.

Only Non-Personalised Items In Order

- We are unable to cancel orders that only contain non-personalised items. Orders are considered final at the point of order placement. However if you change your mind about any of the items in your order, you can return then to us within 30 days of your order being delivered, See below for full Returns T&Cs.

Order Amendments

Change Of Delivery Address

- We are able to change the delivery address for an order on your behalf, providing the order has not been prepared for despatch. 
- Please contact us if you wish to amend the delivery address for your order.

Adding/Removing Items From An Order

- We are unable to add items to or remove items from an order once it has been placed.