Website – Pixels and Cookies
How does our Site collect, use, and store any other personal data?
What are cookies and similar technologies?
How long do cookies last?
All cookies expire after a period of time determined by the type of cookie.
Session cookies: These are non-persistent cookies, which are created while you are using the browser and then erased when you close the browser.
Persistent cookies: These cookies are created to keep for a particular time period, which depends on which program installs the cookie. Persistent cookies stay in your browser until the expiration date you specify, or you delete them yourself.
Why are they used?
There are 5 main types of cookie:
Essential cookies: These cookies allow you to use the basic functionality of our Site. For example, browsing our products, ordering and paying for items, checking your account information and viewing your order history. These cookies also collect personally identifiable information that you provide to us via forms (such as your name, address, phone number and email address). This information is used to support us in troubleshooting issues that may have impacted your shopping experience.
Performance or Analytics cookies: These cookies allow us to get to know how you use our Site. They’re used to analyse visitor information such as usage and visitor numbers, so they help us to see how effective our advertising is and understand what you like. We also use this information to help improve our Site, make our marketing more relevant and improve your experience. The data used for these cookies is aggregated and anonymised, which means that we can’t identify you as an individual. In other words, your personal data is not used for these cookies.
Functionality cookies (e.g. Live Chat): These ones allow us to provide additional functionalities to the Site, and will retain some settings information. While they’re not essential for the functionality of our site, they do enable extra features that should make your shopping experience even better.
Essential Cookies – We do not need your consent to store and access essential cookies on your device, although you can still block or delete them (see below).
Other (“non-essential”) Cookies – We may only store and access non-essential cookies on your device with your permission. You are not obliged to give consent to our use of non-essential cookies. If you do give your consent and then change your mind, you can still delete any cookies that have already been placed (see below).
To find out which individual cookies we use on our Site, and the purposes for which they are used, please visit our Cookie Preference Centre, which also allows you to manage your cookie consent preferences whenever you wish.
How do I refuse, block and delete cookies?
In order to use certain areas of our site, you will need to allow some essential or functional cookies. If you block or subsequently delete those cookies, your ability to access certain areas of our site may be affected.
You can block cookies by activating the setting on your browser that allows you to refuse the setting of all or some cookies. However, if you use your browser settings to block all cookies (including essential cookies) you may not be able to access all or parts of our Site.
Your options for managing your cookie preferences are set out below:
Through the Cookie Preference Centre on our Site
When you access our Site, we will ask you to provide consent for our use of non-essential cookies. We may repeat this request on subsequent visits to our Site, for example if you delete cookies from your browser or we need to request new consents from you.
When we seek your consent, you will be able to provide consent for all non-essential cookies that we would like to use, or you can use our Cookie Preference Centre to tailor your cookie preferences (provide consent for some but not all non-essential cookies). You can also use our Cookie Preference Centre to change your preferences and/or withdraw your consent at any time.
Where cookies are essential to the operation of our Site, we can use these without your consent and these cookies cannot be managed using our Cookie Preference Centre.
Using your browser settings or other tools
Some cookies are set by third-party web browsers or applications that use the Site (see “What about Google Chrome's cookies?”). We cannot exert control on this, and you will have to use the relevant third-party application to control the cookies.
What about Google Chrome cookies?
When you access the Site via Google applications such as Google Chrome, Google may collect user information for the purpose of Google serving personalised advertising across your devices. Google is able place these advertising cookies on the devices used by visitors to the Site because we use Google services to run the Site. However these cookies are dropped for Google’s own purposes and as such we do not have any control over how or when they are dropped. You will need to opt out of receiving these cookies via your Google settings. For further information about these cookies please see https://policies.google.com/technologies/types?hl=en-US. Please note that other browsers may use similar tools.
What technologies do we use in emails?